We're confident you'll love our honey as much as we do!
Due to the nature of our products, we are generally unable to accept returns. We take the greatest care in jarring our honey to perfection. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue.
Part of the beauty of natural honey is that flavour will vary from harvest to harvest. We leave our honey unheated to preserve the natural goodness in each bite. Because of this, natural crystals may occur in raw honey and may cause runny honey to become beautifully candied, especially in the cooler months. This is a natural process and is not a flaw, therefore not eligible for a refund or return.
You can always contact us for any return question using our contact form.